TERMS & CONDITIONS
CUSTOMER CARE
At our company, we are committed to providing exceptional customer care. Our mission is to ensure that your shopping experience is as smooth and enjoyable as possible. We take pride in offering high-quality products and a seamless shopping process.
If you ever have any questions, concerns, or feedback, our dedicated customer care team is here to assist you. You can reach out to us through email, phone, and social media. We value your trust and we look forward to serving you with the utmost dedication and care. Thank you for choosing us.
RETURN POLICY
We currently do not offer refunds, if you are unsatisfied with your purchase or have concerns please contact us ataltaculturacc@gmail.com. Please include your order number, a photo and description of your product issue. We are happy to help resolve any issues. As a small business, we are continuously learning and improving. We appreciate your support and understanding.
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At culturacandle.com, we are committed to safeguarding your personal information. When you visit our website, we automatically collect device information, including browser details and IP addresses, as well as cookies, log files, and web beacons to enhance your online experience. When you make a purchase, we collect order information, including your name, payment details, and contact information, to process your orders, communicate with you, and improve our services. We may share your data with trusted third parties like Shopify and Google Analytics, only for essential purposes such as order fulfillment and analyzing customer interactions. Your personal information may also be used for tailored advertising. We respect your rights, and if you are a European resident, you can access, correct, or request the deletion of your personal data. We'll retain your order information unless you instruct us otherwise. Our privacy policy may be updated periodically to comply with legal requirements and operational improvements. If you have questions or concerns, please contact us via email at (email).
SAFETY POLICY
WHOLESALE INQUIRIES
We're here to celebrate your special moments with personalized scented candles.
Contact us at (email) to discuss your unique wholesale needs.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Cash (Events Only)